Training Pelatihan

Call Centres

Improving Quality of Interaction & Handling Customer Complaint – PASTI JALAN
By September 14, 20160 Comments Read More →

Improving Quality of Interaction & Handling Customer Complaint – PASTI JALAN

Improving Quality of Interaction & Handling Customer Complaint Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 06 – 07 Oktober 2016 | Rp.4.925.000 – PASTI JALAN Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 08 – 09 Desember 2016 | Rp.4.925.000   Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan.  Oleh karena itu untuk sadar akan […]

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – Pasti Jalan

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – Pasti Jalan

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel Ibis, Yogyakarta | 03 – 04 September 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 05 – 07 September 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 10 – 11 September 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 13 – […]

PROFESIONAL CALL CENTER OFFICER – Pasti Jalan
By October 29, 20150 Comments Read More →

PROFESIONAL CALL CENTER OFFICER – Pasti Jalan

PROFESIONAL CALL CENTER OFFICER Graha Mustika Ratu, Jakarta | 02 November 2015 | 09.00 – 17.00 WIB | RP. 1.600.000,-   Petugas call center jelas merupakan ujung tombak perusahaan di jajaran depan (front liners) yang turut menentukan kesuksesan usaha. Walaupun produk atau jasa sebuah perusahaan sudah unggul, perusahaan masih perlu memperhatikan mutu pelayanan antara lain melalui […]

Posted in: Call Centres, Jakarta
Excellent Call Center Officer – PASTI JALAN

Excellent Call Center Officer – PASTI JALAN

Excellent Call Center Officer Hotel Ibis, Yogyakarta | 20 – 22 April 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 27 – 29 April 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 04 – 06 Mei 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 11 – 13 Mei 2015 […]

Improving Quality of Interaction & Handling Customer Complaint
By December 6, 20120 Comments Read More →

Improving Quality of Interaction & Handling Customer Complaint

Improving Quality of Interaction & Handling Customer Complaint Five Star Hotels*, Jakarta |  12 – 13 Februari 2013 | Rp. 6.000.000,-       Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan. Oleh karena itu untuk sadar akan perannya sebagai ujung tombak perusahaan sangatlah diperlukan sehingga dapat lebih bertanggung jawab terhadap peningkatan mutu pelayanan. Untuk […]

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – (Pasti Jalan)

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – (Pasti Jalan)

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel / Office Building, Jakarta | 18 Juli 2012 | Rp. 1.300.000,- A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time recognize how well company’s professionalism. Therefore, good ethics and good technique in accepting customer are becoming compulsion […]

Techniques And Ethics Telephone For Call Centre Agent
By December 18, 20110 Comments Read More →

Techniques And Ethics Telephone For Call Centre Agent

Techniques And Ethics Telephone For Call Centre Agent Jakarta | 19 – 20 Januari 2012 | Rp. 3.500.000,- Jakarta | 04 – 05 April 2012 | Rp. 3.500.000,- Jakarta | 10 – 11 Juli 2012 | Rp. 3.500.000,- Jakarta | 04 – 05  Oktober 2012 | Rp. 3.500.000,- The call centre agents are critical factor for companies since they are the first contact to the […]

Posted in: Call Centres
CUSTOMER SERVICE EXCELLENT MELALUI PROFESIONAL CALL CENTER
By September 19, 20110 Comments Read More →

CUSTOMER SERVICE EXCELLENT MELALUI PROFESIONAL CALL CENTER

CUSTOMER SERVICE EXCELLENT MELALUI PROFESIONAL CALL CENTER Hotel Ibis,Yogjakarta | 26–28 September 2011 | Rp.5.500.000 per Peserta Hotel Ibis,Yogjakarta | 24 – 26 Oktober 2011 | Rp.5.500.000 per Peserta Hotel Ibis,Yogjakarta | 28 -30 November 2011 | Rp.5.500.000 per Peserta Hotel Ibis,Yogjakarta | 12 – 14 Desember 2011 | Rp.5.500.000 per Peserta Deskripsi  Salah satu kunci sukses […]

Excellent Telephone Techniques and Ethics For Call Centre Agent
By August 21, 20110 Comments Read More →

Excellent Telephone Techniques and Ethics For Call Centre Agent

Excellent Telephone Techniques and Ethics For Call Centre Agent Harris Hotel Tebet /Hotel Aryaduta Semanggi, Jakarta | Saturday – Sunday, 8-10-2011 – 9-10-2011| Rp 3.150.000,- The call centre agents are critical factor for companies since they are the first contact to the company’s customer. The Excellent Telephone Techniques and Ethics training provide a comprehensive training program […]

Posted in: Call Centres
PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR  YOUR CUSTOMERS

PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS

PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR  YOUR CUSTOMERS Estubizi Business Center, Jakarta | 22-23 November 2011 | Pukul : 08.30 – 16.30 WIB | Rp. 3.500.000,-   PROGRAM OUTLINE: Your take away:    The knowledge of managing your customers satisfaction    Optimization of your operation cost    Improving the workforce productivity through performance tracking    […]